Return & Refund Policy – SVD Jewellers
At SVD Jewellers, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are happy to offer a smooth return and refund process.
✅ Return Eligibility
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You may initiate a return within 6–7 business days from the date of delivery.
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Items must be:
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Unused and in their original condition.
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Accompanied by the original packaging, tags, invoice, and certificates (if any).
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Free from damage, wear, or any kind of alteration.
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📦 How to Request a Return
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Email us at support@svdjewellers.com within 6–7 days of delivery.
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Provide the order ID, product details, and reason for return.
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Our team will review your request and respond within 24 hours.
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Upon approval, we will arrange a pickup or guide you for the return process.
🔄 Refund Process
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Once the returned product is received and inspected, we will initiate your refund.
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Refunds will be processed within 5–7 business days to your original payment method.
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You will be notified via email/SMS once the refund has been completed.
❗ Important Notes
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Custom-made, engraved, or personalized items are non-returnable.
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Products that show signs of damage or wear will not be eligible for return.
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Shipping and handling charges (if any) are non-refundable unless the product is defective or incorrect.
💬 Need Help?
If you have any questions about our Return & Refund Policy, feel free to contact our support team:
📧 Email: support@svdjewellers.com
📞 Phone: +91-XXXXXXXXXX